Excellent Customer Service: Are we there yet?

Great salespeople are always seeking more effective ways to deliver excellent customer service The GREAT Salespeople look for new ways to exceed their customer’s expectations and deliver excellent customer service. In fact, the GREAT Salespeople control the service.  They would never delegate it to someone else. These GREATS demand the  opportunity to deliver excellent customer service Read More …

What is building a business about?

Great salespeople invest in activities that will grow their business The GREAT salespeople invest in activities that will grow their business and they also avoid spending time on things that won’t. “Building a business is not an organizational activity.”  Says Grant Cardone.  “It’s not even about technology or planning or the business play or the Read More …

What is the best time for salespeople to practice

What is the best time for salespeople to practice What is the best time for salespeople to practice What is the best time for salespeople to practice?  Fantastic question to ask!  Salespeople can become incredibly busy during the day-to-day activities.  Whether it comes from prospecting, presenting, follow up or nurturing current clients, how do you Read More …

Over promise and over deliver

Great Salespeople over promise and over deliver The GREAT salespeople promise their clients a lot and then over deliver on what they promise.  Do you remember the old saying, “under promise and over deliver?”  The GREAT salespeople don’t subscribe to this idea. The GREAT salespeople know that you have to OVER promise AND over deliver. Read More …

Do you understand customer needs?

Great salespeople take the time to understand customer needs To effectively understand customer needs, remember every customer interaction is a unique situation with every customer being unique with unique needs. The GREAT salespeople are able to get in there fresh and determine the WHY! The GREAT salespeople take the time to listen to find out what that Read More …