Phone Sales Training Video with Grant Cardone
In this short phone sales training video, Grant Cardone, in a live example, shows you how to handle price shoppers on the phone and also shows you a common mistake in handling price calls.
“There’s a reason why places like Sears and JC Penny are shrinking—and dying. Retailers can blame falling sales on the economy, but the reality is poor customer service and no attention to sales opportunities are the real reasons. Many people nowadays shop online, not just for the convenience but because they want to avoid poor customer service.”
Would you agree that if an employee interacts with your customers, regardless of their job title, that they are part of the sales team? I mean shouldn’t any customer facing employee be fully capable of handling a sales call? In a world where the consumer can have almost anything they want on their doorstep in 2 days or less. We are in the “Add To Cart” economy. Where human interaction used to be mandatory to make a purchase, it is now fully optional. How much actual patience do you think exists when a customer calls your business looking for information?
4 Key Lessons From This Phone Sales Training Video:
FOCUS: The one word from someone who’s made a lot of money in the corporate sector and as an entrepreneur. Focus. Where and what you focus on will be your reality.
THE PERFECT RESPONSE: When your marketing pays off and someone calls you for more information and asks you a buying question like, “how much is it?” how will your employee answer the question?
Be happy to get you a price, no problem, where can I text it to?”
This is exactly how you should handle that question. If there is any resistance to giving the text number, “…we don’t want to confuse you, we want you to have the information in a written proposal. Many companies out there won’t give you numbers over the phone and then do something else. We don’t do that. We have a company policy to text you the data or email it. It’s your preference.”
GET THE TEXT NUMBER FIRST: Grant says to go for text number first. This is the most important piece of contact info there is. Texting in 900 times more powerful than email.
TEXTING DURING THE CALL: Texting during the call has proven to increase your chances of closing an appointment by 50 times.
Phone Sales Training Video Action Ideas:
PRACTICE: Practice this phrase exactly “Be happy to get you a price, no problem, where can I text it to?”
IDENTIFY: What kind of objections might you get from this question?
ROLE-PLAY: Role-play is essential for duplication. Role-play the response, the objection and how to handle the objection. Work it till you KNOW IT! “…we don’t want to confuse you, we want you to have the information in a written proposal. Many companies out there won’t give you numbers over the phone and then do something else. We don’t do that. We have a company policy to text you the data or email it. It’s your preference.”
SURPRISE DRILL (for managers): Approach an employee or salesperson at random and ask them for a price. If they respond correctly, they win a prize.
Phone Sales Training Video Next Steps:
Free Training Session: Handling The Price Grinder (with script) [CLICK HERE] to see Grant Cardone demonstrate how to handle the hardest income call ever.
Free 7 Day Phone Bootcamp: [ SIGN UP] for our complementary Boot Camp from Cardone University. In just 7 days, your entire staff will become masters on the phone.
Watch Millions On The Phone Webinar: 3 hours of live training with Grant Cardone on how to become lethal on the phone. You will learn how to:
- Handle Price on the Phone
- Use the phone to Fill Up Your Pipeline
- Get Past The GateKeeper
- Create Urgency
- Close on the Phone
- Separate Yourself from the Competition
- Qualify the Buyer on the Phone
- Increase your Show Rate 500%
- Increase your Close Rate Over 200
- Use the Phone to Make Millions of Dollars
- Follow Up the Unclosed Buyer Long after the Competition has quit
Listen to the TOP 7 Sales Secrets: This fundamental program will help you solidify your foundation in sales. Both in person and on the phone. Topics Include:
- Understanding Rejection
- The Buyer’s Insistence
- Always, Always, Always Agree
- Show a Proposal to Every Customer
- Third Party Touch
- Always Provide Options
- The Second Sale
- and many more!
Become a Certified Phone Sales Master: This is your bible to becoming a legend on the phones. The biggest deals Grant has ever done were closed over a telephone. We sell $50,000 contracts over the phone every day to people that we never meet. Over 35 years in sales Grant has perfected the methods you must use for not only how you communicate over the phone, but how you handle yourself, how you handle the pitch, the presentation, the close and the follow-up. All of these lessons have been packed together for you to consume easily as you grow your brand and business.